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Many Australian small and medium business owners understand the need of an IT service provider, but underestimate how on-call tech support can help speed up their business’ productivity and help save money and time.

We understand that many business owners see the potential cost of tech support, and don’t immediately see the benefit such a service can provide, and normally attempt to train in-house staff as support services, which does not always provide the services you need.

Here are some reasons you should consider outsourcing your IT Support needs to a pro:


A professional IT Support services provider will give you access to professionals who understand and have knowledge of your business’ software and hardware needs. If you run customised programs and software, a dedicated IT Support team will take the time to learn how your systems work. Access to a professional IT Support team also means that a trained professional is always on call to come to your premises and help with maintenance, installation of new software or hardware, or help fix any issues you might have. These skills aren’t always available from in-house staff.


Many people tend to see IT Support as focused on their places of work but forget that modern technologies allow us to lead increasingly mobile business practices. A professional IT support service means you have a trained professional that can be on-call to help if you’re having trouble at a hotel venue or are struggling to set up a presentation.


Business owners know that a successful business never sleeps. If you’re dealing with international clients, you sometimes must be available around the clock, which is exactly what you can expect from a professional IT support service. Not only will you have support available around the clock, you’ll be getting it from trained professionals who already understand your systems.

If you have any questions about Tech Support services or want to know how your business can benefit from professional IT support, contact MaITs today!

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Do You Need An IT Services Provider? Read Here On The Benefits A Modern IT Solution Can Offer Your Business.

In today’s digital age there is no leeway when it comes to the health of your IT infrastructure and online security. For business owners this also presents a challenge that is both time consuming and needs years of expertise to solve. This means that most businesses outsource their IT service needs, but many are unsure whether this will benefit their enterprises in the long run. To help you decide, we’ve put together a list of benefits your IT services company should provide you with:

Backup and Recovery

As most of modern businesses have important information stored on digital devices, a modern and effective backup solution is necessary to be in place at all times. This also means that if the worst happens, that the recovery system is in place and working to successfully restore the information in the same state that it was originally in.

Software knowhow and application

There are thousands of software solutions out there for practically all types of businesses, but knowing which one is perfect for your enterprise can be a time consuming and fruitless search. Your IT services company should ideally be able to assist you in choosing the best software, and just as important, help to integrate the platform into your business.

Digital Security

The threat of cyber-attacks and malware infections should never be underestimated or ignored. Business have to ensure that they are protected by modern and effective digital security measures, or that their IT service provider has equipped them with the best possible safeguards.

Health Checks

If you’re business has been using the same IT platform for some years now, you run the risk of it becoming outdated and unable to provide you with the digital solutions your business needs. An IT services provider will be able to diagnose and check your business’ digital systems, ensuring that they stay updated, current, and above all, able to ensure that you succeed.

If you are looking for an Australian IT systems company that can provide you with all the above services, then look no further than MaITs. If you want to find out more, please don’t hesitate to contact us, or contact one of our professional consultants today.

Ready to find out more?

Drop us a line today for a free quote!

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Advantages of Using Managed Service Providers for IT

In any business, leveraging the technology available to it is undeniably the determining factor of a business’ performance. This means that in addition to hiring qualified staff, getting clients and growing their business, business owners also need to keep their technology-based operations thriving.

To make the process of technological management that much easier, many small-medium sized organisations have integrated Managed Service Providers (MSPs) into their businesses to manage their internal IT resources, alleviating the strain of doing it themselves.

Here at MaITs, we are a highly qualified and well-rounded IT MSP who believe it’s important for you as a business owner to know what a MSP is and how it can help your enterprise.

Qualified Staff vs Experienced Staff

It is a fact of life that IT changes daily, which means that if you don’t keep up to date, you will run into problems. With every case being unique, only experienced MSPs can effectively and seamlessly get any issue resolved within a dependable time frame.

The Cost of Experience

Experience comes at a cost, which a MSPs can take on without it having to impact on your business’ budget. With MSPs affordable costs (typically subscription-based), your business pays out an amount that already includes support with IT challenges that can range from computer issues, to servers going down.

Latest Tech support

Outsourcing to an MSP saves you the two most precious resources, time and money, since we already have the latest technology at our disposal. That means that we can instantly provide your business with new and ground-breaking expertise. This means you don’t have to be a business that has to hire staff and train them to do something that MSPs already have sorted out.

All-Inclusive Reporting

We understand that you always want a firm grasp on your business’ activities, financial and otherwise. For that reason, we make sure you will receive reports across your IT operations. The reports can give you an eagle-eye view of the state of your business’ IT, ranging from what your employees are doing online to potential problems we’ve identified in your system.

With these important IT elements managed by us, your will have the freedom to focus on the expansion and growth of your business, with the peace of mind that whatever IT challenges you might face, you have a dependable MSP ready to help.

Ready to find out more?

Drop us a line today for a free quote!

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