WE OFFER 24/7 TECH SUPPORT FOR BRISBANE BUSINESSES

As a business that relies on technology to generate an income, you want to know you’re getting the most value out of what you’ve invested in, in terms of software, hardware and training. Unfortunately, sometimes problems occur that threaten to slow you down or cut into your profitability. When you experience this, it’s best to contact MaITs for our 24/7 Brisbane tech support services, so you don’t spend a second more on downtime than necessary.

WHAT TO EXPECT FROM TECH SUPPORT

When you’re operating a large business, you can create a dedicated team to troubleshoot all IT issues you have. However, when you’re still growing, you don’t have the funds or capacity for this. When you outsource this service to our team at MaITs, you’re getting access to a fully staffed technical support helpdesk that is ready and waiting to help you in any way you need. This can range from minor issues (forgotten laptop passwords or problems printing a file) to major ones (potential virus breaches and machines that won’t start).

Having tech support only a phone call, email or visit away means you aren’t reliant on a third party with no affiliation to your business to help you out. Because the MaITs team is contracted to you, they’re obliged to assist your business as a matter of urgency.

SERVICES OUR TECH SUPPORT TEAM OFFERS

A common function of a tech support team is diagnosing the cause of technical problems and dispatching a simple solution unless a more complex one is needed. They can also help install and configure systems and programs required by the business to function, providing basic training to those using them to ensure input problems are avoided, and your employees are empowered.

A significant part of a tech support team’s tasks will be to log and date queries and problems for record keeping and efficiency purposes. By collecting and analysing these logs, they can better pinpoint and prevent common problems or suggest a better solution. As we ensure our team is continually being trained with up to date knowledge on the latest marketplace developments, your business will always be at the forefront of its tech and IT fields.